Refunds
OVERVIEW
Digital Services: Refunds are generally not provided for digital marketing services, as these services are often customized and delivered on an ongoing basis. However, we understand that unique situations may arise, and we are committed to finding a fair resolution.
Service Disruptions: In the event of service disruptions or failures on our part that significantly impact the delivery of digital marketing services, we will work to rectify the issue promptly. If a refund is deemed appropriate, it will be provided at the discretion of LeeGanzie.com.
To request a refund, customers must contact our customer support team at [email protected]. Refund requests must be made within 14 days from the date of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
RETURN POLICY / CONSULTATION FEE TERMS AND CONDITIONS:
1. Consultation Fee:
The consultation fee for our services is non-refundable.
2. Rescheduling:
We understand that unforeseen circumstances may arise. We allow a one-time rescheduling of your consultation session with advance notice. Please contact us for rescheduling.
3. No-Shows:
Failure to attend the scheduled consultation session without prior notice will result in the forfeiture of the consultation fee. We kindly request that you inform us in advance or reschedule if you are unable to attend the session as scheduled.
4.Cancellation:
In the event of cancellation by the client, the consultation fee remains non-refundable.
5.Exceptions:
Exceptions to the non-refundable policy may be considered on a case-by-case basis and at the sole discretion of LeeGanzie.com. Any such exceptions must be requested in writing.
Contact Information:
For rescheduling or any inquiries related to the consultation, please contact us at [email protected].
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